Google bundles it with the new chat and leaves the new Hangouts without it for about two hours

Google, some time ago, announced a file migration google hangouts, The messaging app is the successor of Google Talk, to another in which the capabilities of writing real-time messages in chat are separated on the one hand, and the capabilities of group video conferencing on the other. And while this new product, Google Chat, was going to be exclusive to G Suite customers, it finally announced that it’ll be free for everyone. However, the migration to the new system that separates Google Chat and Google Meets, and presents them in a new interface Looks like it didn’t go well.

On Thursday morning, just before 8:00 AM, dozens of users started reporting Errors in this ApplicationWhere it is registered in the service DownDetector, which tracks errors on various systems, including Google. Most bugs were reported from Madrid and Barcelona, ​​although other large cities have added bugs in Google Chat, such as Vigo, Palma de Mallorca, Valencia, Zaragoza or Valladolid. Problem: Chat seems to be working normally but It has the option to send messages disabled (Both the “Submit” button and the “Enter” button on the keyboard are for the same purpose).

Despite the mistake that prevented many people from using the tool, It does not appear in the status panel In Google Apps, where Mountain View apps collect their service failures: At 9:04 a.m., they only had error warnings in Google Sites, in Google Voice, and in the Google Workspace helpdesk, which derive from these Google Voice vulnerabilities. Since Google Chat is not working, it is possible to continue conversations – especially if they are working – through the old URL of the page Google Hangouts, where the messages that have already been sent from the chat will be displayed. “It’s funny. Google Chat has failed in Google Workspace but Hangouts, a service that has been replaced by Chat, Yes it works and saves us today”, writes a user on social networks.

The fall did not occur only in Spain: in France, Hundreds of failures have been reported, particularly in the capital, as well as in the UK, with a (logical) higher incidence in London. Just before 9:30 AM (Spain time), In the US, the “app” was not down, The “migration” from Hangouts to Chat has been gradually done in recent weeks. The service began to recover around 9:15 am when, in addition, there was a slight decrease in the number of problems reported in DownDetector, although at 9:45 am there were still many users who could not access to the tool.