Long queues at security and passport control, delays, flight cancellations, loss of connections … The situation in the main Spanish airports these days may be exceptional, as indicated by the government, which has taken measures to provide more agent facilities. Despite the arrival of summer and the good outlook announced last Friday by Aena, director of Spanish airports, it can sometimes make exceptions to the rule.
What should you do if, despite arriving at the airport on time, the long lines are making you arrive late at the boarding gate? What if you lose a link at passport control with long queues? And if the bags have traveled in either of these cases? Because the most common problems of overbooked These days and the loss of baggage are adding – and as expected during the summer campaign – new concerns for users of Spanish airports.
Experts recommend claiming both the manager and the airline itself
In the event that a flight is lost due to delays in the controls at Spanish airports, we must claim responsibility for Aena as the facilities manager. In fact, as Enrique Garcia, a spokesperson for OCU, reminds us, all users pay an airport tax with their tickets which should ensure proper use of all shared services. Among these are those provided by elements of the National Police and the Civil Guard, whose operations are part of the airport’s logistics.
“It is unacceptable that someone on a flight at 6 am these days has to sleep at the airport, because when someone arrives at the facility as a user, they are already paying for efficient service,” he explains. Therefore, your first recommendation is to comply with the recommended scheduling advice from the airline and try to document it. To do this, it is enough to keep a taxi bill or any public transport bill where the time of service appears, activate the geolocation provided by various mobile devices or even take a photo next to one of the watches in the installation itself. “It’s the first step to being able to claim,” Garcia explains.
Nearly 11,000 flights departed from the UK over the Jubilee Weekend to major tourist destinations
Although it is also convenient to claim the airline, who will pass the claim to the manager and can even solve it on their own and order accounts afterwards. In fact, they are obligated to do so if the traveler loses connection due to the delay, whatever the reason may be.
“We are witnessing a completely exceptional situation and it is not an isolated event, the companies themselves denounce it, it has appeared repeatedly in the media … We can even say that we are facing a force majeure event and this says COO, Ana Rodriguez, of the Reclamador platform, “any of the allegations Possibility to gain more strength.”
Britain’s exit from the European Union bill
The bulk of the queues, delays and suspensions that have occurred these days at large Spanish airports are largely due to the torrent of passengers from the UK, who now have to go through community passport controls. During the Elizabeth II Jubilee Bridge, 10,662 flights were scheduled from British airports to various tourist destinations.
In this case, it will also be necessary to document these exceptions through news links or press extracts and add them to the lawsuit, which must always be provided in writing, and Rodriguez also advises directing them to both Aena and the airline. It is no longer just the cost of losing a flight, but all expenses associated with it, including those that could be considered moral damage.
“People affected by a situation of this nature can request to be taken to their final destination or can request a refund of the ticket value. In addition, if the passenger has to spend the night until the departure of the new flight, Aena or the airline will have to provide them with accommodation to spend the night and bear the cost of their meals. So you always have to keep all expense receipts so you can claim them later,” advises Reclaimer Operations Manager, which these days manages a large number of claims.
If the claim does not work, there is always the legal way. In these cases, an OCU spokesperson advises calculating their costs, since there are summary procedures in which a lawyer and solicitor is not required. “Above all, seek advice,” Garcia insists.
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