This is September Provide logistics services 6 years experience. The acceleration and growth at this time has been continuous, adding customers, but also suppliers, which is one of the key points Incorporate technology that favors carriers’ operation and fulfillment of obligations, such as settlement times.
Since our inception, we have had a technical approach that integrates all administrative and operational areas. But one of the innovations we have is the integration of artificial intelligence (AI), chatbots-Recognize text in images; Among other things that favor activity with our carrier base,” he explained to T21 José Xavier Camelo, Director of Finance and Technology at Fwd Logística.
Powered in the cloud and with the most important provider of this topic, AWS, Fwd Logistics stakeholders can enter through the online portal and also through the use of the mobile application, which allows access to the different volumes of merchandise available, as well as the transportation equipment currently available. The methods identified.
“The system allows carriers to report the availability of their equipment, while cargo owners can load their needs, All effectively and efficiently through the application or portal. One of the basic requirements is that the transmission units have GPS, as Jose Camilo described.
Although there is a technological application, One factor highlighted by the director is that the personal treatment of transportation providers is not lost.and there is a direct and immediate interest with Fwd Logistics consultants, to be able to identify specific needs.
Providing real-time information is a factor recognized by suppliers, allowing for efficient operations and productive conversions.
“Although there are routes and characteristics of the goods to be transported and specific weights, the carrier has recorded the prices for each route. If the route does not exist or is complementary, it is negotiated with service providers to be able to provide the service,” added the manager.
In addition to integrating GPS into the units, To join the transport network, you must be an official provider, Complies with quality processes, has insurance documents, permits and all administrative paperwork in order.
This entire ecosystem allows Fwd Logística to comply with payment obligations with transport providers, whereby, utilizing technology, once the service has been implemented and all electronic documents are completed, On the same day at night the next day at two hours, the carrier receives the acceptance or rejection of the operation, in the case of rejection the lost items are completely exposed, so that it is very transparent.
“We have a 30-day payment obligation with our transportation service providers, regardless of whether the customer pays us in a longer period of time, but thanks to technology and highly efficient processes, this is derived from the technology we have and up to our average settlement. It’s 3.8 days work,” emphasized Jose X. Camilo.
Services offered by Fwd Logística and its affiliates Fwd Logistics Inc. It is national land shipments in Mexico, domestic in the United States and export and import between Mexicoand the United States and Canada in a dry box mostly 53 feet long.
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