City Hall sets up complaint desk for water, power woes

ILOILO CITY Mayor Jose Espinosa III created the Public Utilities Desk to address consumer complaints pertaining to water and electricity.

The complaint desk materialized through Memorandum Circular No. 2017-240-B. It is under the jurisdiction of the Iloilo City Customer Care Center (CCC).

The Public Utilities Desk is tasked to receive and record reports and concerns relative to services of public utilities in Iloilo City such as Panay Electric Company (PECO), Metro Iloilo Water District (MIWD), etc. and their personnel or agents.

The CCC Public Utilities Desk shall forward the consumer concerns to the public utility concerned, and monitor actions taken by the utilities.

The desk is also tasked to “evaluate and make recommendation thereon which may be acted upon by the city or endorsed to the City Council as reference for any resolution or ordinance in the future.”

The mayor created the desk to help address the grievances of utility consumers in the metro.

Members of the Sangguniang Panlungsod (SP) recently opposed the franchise renewal application of PECO pending before the House Committee on Legislative Franchises.  The city officials based its opposition on erroneous billing, over billing, poor customer service, among other complaints.

But Espinosa sided with the stand of business sector in the metro that PECO’s franchise should be renewed provided consumer complaints are addressed.

The mayor stressed that as “father of the city”, he wants continuous power services to avoid hampering the growth of Iloilo City.

PECO said it is addressing the concerns of the consumers.

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