Technical Help Center stronghold Uses Augmented Reality Technology “See What I See” TeamViewer Frontline connecting repair professionals to your dealer mechanic for the most accurate diagnosis of malfunctions.
Ford Motor Company You are using an augmented reality solution TeamViewer Frontline To provide better and greater support to auto technicians in the global dealer network and expedite the repair of customers’ cars.
Responsible for providing this new service is the Ford Technical Assistance Center (TAC), a diagnostic troubleshooting team that provides support to all technicians at Ford and Lincoln dealerships responsible for diagnosing and repairing customers’ vehicles.
Distributors’ technicians will be able to contact TAC specialists through a web portal or even by phone. Thanks for the new program!see what i see‘, can be accessed remotely using TeamViewer Frontline’s augmented reality technology through a pair of smart glasses RealWare. This way, they will be able to share what the repair technician sees in real time. Among other functions, you can add on-screen annotations and additional documents right in the sights of repair technicians, as well as zoom in, share your screen, record a session, and even turn on flashlights from a distance.
“My team is tasked with diagnosing some of the most complex and challenging vehicle problems. I often hear my team say that if they could see what this technician was talking about, what they were doing, or how they completed a test, they could solve the problem more accurately. A picture is worth a thousand words, but in some Sometimes that wasn’t enough and we needed a way to see something live. “This job is what really started this whole program,” says Brian Jenkins, TAC’s Director of Operations at Powertrain.
See . program what i seeFord is an additional support technology already in use by more than 400 dealers in the US, Mexico, South Africa, Thailand, Australia, New Zealand and the UK. Ford is currently promoting the new program to its entire network of 3,100 dealerships in the US, with a very positive response.
“The feedback we’ve received from merchants has been really satisfactory. From a merchant technician’s point of view, all they have to do is turn on their smart glasses and accept an incoming call, and then it’s as if specialists there are looking over their shoulder to help fix the problem.”
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