BPO industry turns to academe to fill talent pool
Faced with a shallow skilled talent pool, the Business Process Outsourcing (BPO) industry has begun collaborating with the government and various schools to ensure the graduates joining the labor force have competencies aligned with the needs of the industry.
The British Broadcasting Company, in a report tagging the Philippines as “the world’s hotline,” said the government is tweaking college curricula in an effort to produce enough qualified graduates entering the job market.
Former commissioner Monchito Ibrahim of the now-defunct Commission on Information and Communications Technology said the availability of talent has really been a problem of the industry in the past years.
“We are graduating half a million students a year, but only less than 10 percent of them can readily be utilized by the industry,” Ibrahim said.
“With that figure, we cannot achieve our objective of hiring more than 200,000 for the industry,” he added.
Revenues of the local BPO industry went from $2.4 billion in 2005 to about $9 billion in 2010. The industry employs more than 500,000 people.
While there is no dearth of local graduates like Garces seeking employment in call centers in major urban centers, the industry’s rapid expansion is leaving BPO firms with a waning pool of talent to address the overwhelming overseas demand for outsourced service.