Give exact change, DTI tells businesses

By: Carlson B. Alelis

SAN JOSE, Antique – Business establishments must provide their customers with the exact change after purchasing a product or availing services.

This, as the Department of Trade and Industry (DTI)-Antique reminded business establishments here of the provisions of Republic Act No. 10909 or the No Shortchanging Act of 2016.

Lynna Joy Cardinal, trade and industry development specialist, said business establishments must not shortchange their customers no matter how small the amount is.

“We do not allow sales personnel and even managers to tell their costumers that they do not have the exact change,” Cardinal said in a radio interview with PIA.

Cardinal added that if a buyer experiences shortchanging in a particular establishment, he or she has the right to report the concern to the Consumer Welfare Desk.

If the concern is unsettled, buyers can also file a complaint with DTI not less than 10 working days after the violation had been committed.

Business establishments will be fined depending on the severity of the complaint.

Establishments will be fined P500 on the first offense; P5,000 on second offense; P15,000 and a three-month suspension of the license to operate on third offense; and P25,000 and revocation of license to operate for the fourth offense, according to the DTI.

“DTI continues to advocate fair business transaction between businesses and consumers,” said Cardinal. (PIA-Antique)

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