City Hall bats for e-business system

BUSINESS transactions at the Iloilo City Hall could soon be done with a mere tap of electronic devices.

The city government is now working to set up an online business processing system that will include electronic payment transactions.

This is in compliance with Republic Act (RA) 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

Norman Tabud, head of the Business Process and Licensing Office (BPLO) said the city still has to setup a strong internet connection.

Next, they have to acquire electronic equipment such as laptop computers, desktops, and tablets.

“Issuance of permits and payment could soon be online. The ultimate goal of the city government is for the clients to transact using only cellphones and laptops,” Tabud said.

Local government units (LGUs) are given three years until 2021 to establish an online business processing system.

For the meantime, the city targets to set up a one-stop shop for applications for building permits, certificate of occupancy, and business permits at the third floor of the City Hall before the end of the year. This is also in pursuance of RA 11032.

The one-stop shop will ensure seamless transactions and reduce the number of steps and days for the releasing of needed documents.

It aims to help applicants during the pre-registration period wherein they still have to acquire several documents from government agencies like the Department of Trade and Industry, Bureau of Fire Protection, and Securities and Exchange Commission, among others.

“We don’t have problem during the registration period because after submission to my office, it usually takes only 30 to 45 minutes for their permit to be released,” he said.

The one-stop shop features zero-contact policy and ‘one-time assessment, one-time payment.’

RA11032 mandates the LGUs to release the needed documents for simple applications within three days; five days for complex transactions; and seven to 20 days for highly technical applications.

The shop is also designed to avoid fixers.



Tabud warned LGUs as the law only requires a two-strike policy for non-compliance.

First offense is 60 days suspension for frontliners. Second is dismissal from office and forfeiture of benefits.

“Even the local chief executive may be held accountable if it is found out that there is a deficiency in the releasing of documents,” Tabud added.

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