BFP finds flaws on 5 Iloilo BPO firms

DEFICIENCIES in compliance with the Fire Code of the Philippines were found in five business process outsourcing (BPO) companies in Iloilo City.

Chief Inspector Christopher Regencia, Bureau of Fire Protection (BFP)-Iloilo City fire marshal, said the companies are Hinduja Global Solutions, Savant Technologies, TeleTech, GV Contect Solution Call Center, and Reed Elsevier.

Regencia said fire safety inspectors found that Hinduja had defective automatic fire detection and alarm system while Savant Technologies had an inadequate number of emergency lights.

But as of this writing, both companies already complied with the corrections ordered by the BFP.

On the other hand, two fire exits of TeleTech were found to have other uses, which is still in violation of the Fire Code.

But Regencia noted that TeleTech’s six fire exits are adequate.

“But under the law, the fire exit should have no other purpose. And we just want them to eliminate that other purpose of two of their fire exits,” he added.

Meanwhile, Regencia said GC Contek Solution Call Center was called out for using a de-pressured fire extinguisher aside from lack of fire alarm in its building.

It also has inadequate number of fire exit while its alternate exit stair does not terminate directly to the public ways

On the other hand, Reed Elsevier’s only violation was its failure to present its Fire Safety Inspection Certificate.

The five companies were issued notices to comply last Dec. 29, 2017. They have 15 days to correct the deficiencies.

“After that, we would again conduct an inspection. If we found out that the deficiencies were not corrected, we would serve a notice to correct the violation. It will come with a fine,” Regencia said.

Deficiencies were discovered on 5 of 14 call center companies with 50 or more occupants which the BFP inspected.

But Regencia said they learned that there are more than 40 BPO companies operating in Iloilo City.

“We have already asked the City Hall business licensing office if we could have the name of these companies and their respective offices,” he added.

There were instances that some BPO companies have been listed based on the building they are renting.

Meanwhile, Regencia said they are doing the inspection as a regular activity, not as an offshoot of a Davao City mall fire where 38 persons were killed, mostly employees of American BPO firm Research Now SSI.

“We would continue our inspection even to other industries, buildings, and structures as mandated by the Fire Code of the Philippines,” he said.

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