April 7, 2021 | 12:29 PM
In one of the clearest signs of change brought about by the epidemic, HSBC said that around 1,200 workers in the UK would be permanently working from home.
Nearly 70% of the bank’s 1,800 call center employees based in England, Wales and Scotland have not voluntarily given permission to return to office, revealed Unite, one of Britain’s largest labor unions.
Although dozens of companies have reduced hybrid work and reduced office space, HSBC’s decision to permanently own a base of employees at home is beyond most rivals who take a mixed approach.
Unite told Reuters that these changes could actually create long-term welfare problems if not properly managed.
An HSBC UK spokesperson noted that they are discussing with their contact center colleagues who are serving HSBC UK retail customers, offering flexibility in the workplace in ways that would ensure The way they work is to meet the needs of your customers.
Unite said that HSBC offered 300 pounds (about $ 414.75) per year on working from home, as paid to cover additional expenses such as higher bills for heating and electricity.
The national head of the union, Dominic Hook, said contract changes for the 70% who opt for the ‘home office’ are being finalized with teams waiting to go to HSBC offices only to accept it Doing training.
A quarter of employees declined the offer because they wanted to work in the office at the least, while 5% of employees preferred to return to the office permanently.
HSBC and other UK banks have started reducing office space on a large scale, as staff work from home
HSBC had closed a call center in Swansea, South Wales since the epidemic. Its two remaining main call centers are in Leeds, north of England and Hamilton, Scotland.
Hook said the union was voluntarily supporting the change, but warned other banks not to force employees to stay indoors if they did not want to, as well as ask them to ensure that Staff did not feel isolated and received. Perfect support.
“HSBC leads the way. If it’s really voluntary and people’s rights are protected, that’s fine.
In that sense, he points out that after one year “it may not look so bad” works under these circumstances, but after five, it can be considered differently.
With information from Reuters